The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and review operational guidelines, practices and performance measures of the organisation
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Identify and review organisation’s operational objectives, guidelines and procedures Completed |
Evidence:
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Identify links to industry codes of practice and ethical standards Completed |
Evidence:
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Identify operational procedures and practices that address compliance requirements Completed |
Evidence:
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Identify and review performance measures and operational outcomes Completed |
Evidence:
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Assess implementation of operational guidelines
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Assess compliance of staff, systems and resources with operational guidelines and confirm guidelines are implemented, according to organisational procedures Completed |
Evidence:
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Review operational guidelines for effectiveness and arrange additional support as required Completed |
Evidence:
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Identify and implement improvements to operational guidelines according to organisational requirements Completed |
Evidence:
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Distribute information on operational guidelines and communicate updates and guidelines as required
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Distribute operational guidelines to relevant staff as required Completed |
Evidence:
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Communicate updates and amendments to required personnel Completed |
Evidence:
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Seek feedback and interpretation requests and respond according to organisational guidelines Completed |
Evidence:
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Communicate guidelines to new staff members as part of induction procedures Completed |
Evidence:
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Communicate sections of guidelines relevant to clients Completed |
Evidence:
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Monitor and manage operational procedures and guidelines
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Monitor client services and confirm operational guidelines are implemented and internal service standards are being met Completed |
Evidence:
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Monitor performance of staff, systems and resources against organisational guidelines and objectives Completed |
Evidence:
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Manage documentation on supervision and monitoring of operational guidelines Completed |
Evidence:
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Monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice Completed |
Evidence:
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Identify breaches of guidelines and counsel staff members where required Completed |
Evidence:
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